Payment or a credit card on file is required to guarantee your reservation. If your party, or any individual in your party, cancels outside of 24 hours of your scheduled trip, you will receive a full refund. Cancellations within 24 hours of your scheduled trip time are subject to a 50% charge. No refunds will be given for no-shows.
The benefit of booking as a group is that you are eligible for quantity discounts, however, you are then subject to a different cancellation policy. Any party receiving a group discount is subject to a 14 day cancellation policy. If your group or any individual in your group cancels outside of 14 days of your scheduled trip, a $10.00 per person processing fee will be assessed. Cancellations within 14 days to 48 hours prior to your scheduled trip time are subject to a 50% fee. No refunds will be given for no-shows or cancellations within 48 hours of your scheduled trip.
Make sure everyone in your group has read and understands the cancellation policy as this will keep misunderstandings and cancellation disputes to a minimum. Weather is not a cause for cancellation since trips run rain or shine.
Remember to choose a trip that suits your entire group’s needs and abilities. Our office staff is happy to answer questions that may help you determine an appropriate trip for your group.
There will be no credits or refunds issued if a trip is changed to one of lesser value.